The servicenow developer glossary defines key terms related to developing on the now platform. The state selections are universal in the servicenow system and cannot. To see task default states, you need to view the dictionary for tasks and look for field type 'state', click on that and add your custom states, which should then be available in.
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State management enables an administrator to define state models and state transitions that control how a record is allowed to transition through a predefined list of states. Explore common servicenow field types like string, choice, reference, and learn how to configure them using the data dictionary. Here are the typical incident states in servicenow:
Third party should hit my rest api end point and get the state field and shortdescription value of my change request table.
I know how to do The state field differs from the project phase. State notes if a project is pending, open, a work in progress, or closed. The record can move forward or backward to any.
When an incident is initially reported, it is assigned the “new” state. The state of a task drives a tremendous amount of business logic in a typical servicenow application. The state is updated as you progress the story record. Also, the requested state is not.
I did review that thread initially which helped although it defines project states and i'm looking for descriptions for hrsd case states.
The value in the state field denotes the activity that is occurring with the story record. This state indicates that the incident has been logged and is. It provides definitions for terms like action, workflow activity, application file, and.
